New Blog Post

The web content sweet spot — where keywords, back links and social signals intersect

Many, many moons ago it was enough simply to use keywords in your content to help readers and the search engines determine the topic of your page.

Then along came Google, which was not satisfied just to determine the topic and relevance of a web page. They also wanted to know how good it was, and used back links as a way to determine that.

More recently, the major search engines have decided that back links aren’t the only way to determine the quality of a page. They now look at social signals as well. The idea being that if a page is linked to by a number of influential people on social media, that equates to a reliable thumbs-up.

So now, as content writers, we have to consider all three factors.

Read more

Excellent article on creating "cornerstone" content that gets ranked well, and read well. And since websites don’t have to be made up entirely of these robust pages, even busy content writers under tight deadlines can fit at least some of them into their company’s website.

Get your email opened

As email open rates drop, taking extra steps to get them opened and read is more and more important. Here are some helpful tips from the SIPA Hotline newsletter. While these are geared toward publishers, they apply equally well to any business that uses email to reach out to prospects or stay in touch with customers.

·         Make subject lines 37 characters or less.

·         Promotional messages should take up no more than 3 screens long (what you see in the average video monitor without scrolling down is one screen).

·         Copy should be no more than 2 scrolls deep and 650 pixels wide

·         Use no more than 5 variations of colors and fonts.

·         Images should use alt tags. They should be optimized for web (72 DPI) and under 30K.

·         The call to action should appear above and below the fold and in the preview pane.

Have a GREAT week!

Kammy Thurman

Strategic Internet & Social Marketing Consultant

Why local businesses DEFINITELY need to be on the web

Google has just unveiled a new, more user-friendly way to search and recommend local businesses. With Facebook revealing it’s new location-based “Facebook Places” just a few weeks ago, it’s a head-to-head race to see who will capitalize on the skyrocketing interest in local search first.

If you’ve been thinking you don’t need to market on the Internet because you have a local brick and mortar business — think again. Yellow pages, TV, radio and newspaper advertising are growing more and more expensive, while becoming less and less effective.

That’s because people are going online — using their mobile phones — to find local products and services these days.

Check it out…

http://mashable.com/2010/11/16/google-hotpot/

The fact is, we’ve come to a place where NO business can afford to do without Internet marketing. You need to be where your customers are — and they’re online.

If you’d like to know more about how you can benefit from a customized web and social marketing program tailored to your business, your goals and your budget, take advantage of my one-hour consultation ($150 value), which I’m offering at no charge for a limited time. Just follow this link to set up a time at your convenience. https://my.timedriver.com/H19NR

Facebook’s New Messaging Platform: Look Into The Future!

Hi,

Thought I’d pass this along. Very thought provoking.

Best,

Kammy

From: 48hoursecretbuy@aweber.com [mailto:48hoursecretbuy@aweber.com] On Behalf Of Dr. Harlan Kilstein
Sent: Tuesday, November 16, 2010 4:08 AM
To: Kammy Thurman
Subject: Facebooks New Messenging Platform: Look Into The Future!

Here’s the Associated Press Report on the new Facebook Messenging/Email System.

I’ve highlighted the stuff you shouldn’t miss!

SAN FRANCISCO — Facebook is betting that one day soon, we’ll all be acting like young students — more texting and instant-messaging, at the expense of e-mail.

Facebook unveiled a new messaging system Monday, and while CEO Mark Zuckerberg didn’t go as far as declaring e-mail dead, he clearly sees the four-decade-old technology being eclipsed by more real-time ways of communicating.“We don’t think a modern messaging system is going to be e-mail,” Zuckerberg said.Right now, Facebook’s Messages section is a lot like an e-mail inbox. The overhauled version, which will be rolled out to users by invitation in coming months, brings in cell phone texts, IM chats and e-mails from non-Facebook accounts.

All the messages stack up in one inbox, and they’re organized by the person sending them rather than the type of technology they use. For those who want one, Facebook will hand out facebook.com e-mail addresses — mostly to make it easier to communicate with people who aren’t on Facebook.”If we do a good job, some people will say this is the way that the future will work,” Zuckerberg said.

By making e-mail part of its communications hub, Facebook escalates its duel with Internet search leader Google Inc., which shook up online communications 6½ years ago with its Gmail service. Google has said it will roll out more social networking features to counter Facebook’s growing popularity, and within Gmail it already lets people chat, e-mail and make phone calls.

What Facebook has that Gmail and others don’t have, however, is people’s real identities, plus a map of their real-life relationships and online interactions — something Facebook likes to refer to as the “social graph.”Facebook will use what it knows of these relationships to build a social inbox that not only filters out spam but messages it deems less important from strangers or overly chatty friends, and impersonal messages such as the phone bill. Those lower-priority messages will be tossed in a separate folder labeled “Other.” Users can also tell Facebook to automatically block messages that don’t come from friends.

To communicate with a friend, a Facebook user would click on the friend’s name rather than hunt for a phone number or an e-mail address. If that friend prefers to get text messages, that’s how the message will be seen. If the friend likes e-mail, e-mail it will be.

The messaging system, however, isn’t e-mail. It doesn’t use subject lines or “Cc” fields.

Facebook says it will store every missive sent between two people for eternity, unless they choose to delete it; the company likens it to this generation’s equivalent of a box filled with years of love letters.

Zuckerberg dismissed notions that the Facebook service, code-named “Project Titan,” is a “Gmail killer,” as portrayed in the media. At the same time, he said he thinks more people will forgo lengthy e-mail conversations in favor of shorter, more immediate chats.

That could lessen the need for people to use communications tools other than Facebook, said Altimeter Group analyst Charlene Li.

“It may not be a Gmail killer, but it could be nibbler,” she predicted.

Google CEO Eric Schmidt welcomed Facebook’s expanded role in online communications. “More competition is always good because competition makes the market larger,” Schmidt said in a meeting with reporters at the Web 2.0 technology summit. “We are all well served by having everybody online.”

Facebook sees its messaging service as a way to deepen its connection with the more than 500 million users of its network. If it can persuade its vast audience to become faithful users of its e-mail service, Facebook conceivably will have more opportunities to sell advertising that caters to their likes and dislikes.

That ambition also could heighten the privacy issues surrounding Facebook as it becomes more deeply ingrained in people’s lives and its computers become a treasure trove of personal information.

Privacy, to be sure, has been a thorn in 6-year-old Facebook’s side since it was born in Zuckerberg’s Harvard dorm room.

Jeff Chester, executive director of the Center for Digital Democracy, a privacy watchdog group, called Facebook’s move into e-mail “deeply disturbing.” He said that under the guise of giving users a new utility, the company “opens up another door that allows it to closely track how their members communicate.”

Privacy concerns aside, Wedbush Morgan analyst Lou Kerner, who follows social media, sees the feature expanding the site’s appeal.

“It’s going to bring some of the remaining holdouts to the Facebook platform,” Kerner said.

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Not the same ol’ same ol’ discount…

I just saw an ad from SmartPak Equine with a smart angle on the old discount offer.

The company is inviting horse owners to turn in their old turnouts (light horse blankets), and they’ll get $50 off of a new one.

Why is this smart marketing?

SmartPak makes it easy for horse owners to take them up on this offer by solving two problems:

1) They dispose of the old turnouts, which saves the owners the hassle of doing it themselves.

2) They give the customer a good break in price of the new one.

Doing the horse owners this “favor” not only helps the company sell horse blankets right now — it encourages customer loyalty, which means future sales as well.

So how could this apply in your business?

Most product-based businesses can do the same type of promo SmartPak has done.

But what if your business isn’t product based?

For a service business, you could tell customers “Why I want you to cancel our such-and-such service today.” Then tell them you’re offering $$ off on the new and improved version of the service.

Wishing Your Success,

Kammy

Small business alert!

How Groupon Clobbered One Business

If you’re a small business considering using Groupon to get more local customers, do take a look at this article first. http://bit.ly/drw5Pf

In the same vein, I met a rep for a new company called Community Cash. Their website is www.communitycash.com (it’s not online yet). My understanding from this rep is that the company helps mom and pop retail stores compete with the big box stores. The premise is to drive customers to a local store by giving savings certificates for the store to people who visit the community cash website. Those people can then bring the certificate into the store, and get a discount on their purchases.

Apparently the company will create websites for the stores they work with and the rep says they’ll guarantee the websites top placement in the  search engines. Unfortunately, the rep couldn’t tell me what the company will do to make it up to a store if they don’t get in the top listings, so at this point the guarantee isn’t really a guarantee.

This rep also suggests that the store owners can tell people the limitations of the certificates once they come into the store. So if someone brings in a certificate worth $10, the store owner can decide how much they’ll have to buy to get the $10 off. This is NOT good business! In advertising you need to put all restrictions on the advertising piece, and let people know up front what they’re in for. DO NOT spring a minimum purchase, or any other restrictions, on a customer at the check-out counter. That’s a perfect recipe for lost business.

This company also touts their program as “FREE” advertising for local businesses. We all know there’s no such thing as a free lunch — and this business is no different. At the very least the store will have to purchase the discount certificates to be given out, and they give up a certain % of the sale to Community Cash. The company may not charge an upfront fee, but that’s vastly different than free advertising.

Additionally, the company is an MLM. So their business focus isn’t on being a retail store’s marketing partner. It’s to sell memberships for $4,995 a pop to unwitting people who want to have a home business. The rep I spoke to, and those she signed onto the deal have NO marketing background, and NO internet marketing experience — I believe they simply are NOT equipped to help small retail stores get the most bang for their online marketing investment.

Please… exercise EXTREME caution before getting involved with this company.

7 tips to create marketing videos that strengthen your credibility

In social media marketing content is KING. But not just any content — you need high-quality, relevant content if you’re to be taken seriously by the search engines and by your audience.

One of the most effective ways to deliver that kind of content is through online video. In fact, online video has become so HUGE, YouTube is now the #4 search engine. But recognizing the opportunities of marketing with quality videos, and actually producing them are often two different things.

I recently watched a video by an entrepreneur whose products I was interested in using for my clients. But about 10 seconds into the first video I clicked out of it — because it was a complete turn off. The marketer and his guest both looked like they’d just crawled out of bed. They were dressed in t-shirts that had unprofessional  messages scrawled across the front. And the two of them kept giggling like a couple of 12-year-old school girls.

The video undermined this entrepreneur’s credibility so badly, I’m sure I’ll never buy anything from him. I wouldn’t trust someone who appeared so childish to provide a serious, quality product.

If I had this reaction, I can imagine a lot of other viewers did too. Which might explain why “the first sale of the products was so successful” the entrepreneur “extended the initial deadline to give everyone who missed out an opportunity to get in under a new deadline”. Yeah, right. More likely, it’s because we were all so turned off by his marketing videos, no one bought his products. (BTW — setting fake deadlines on purchases is a sure credibility killer!)

Sooo, before you jump on your web cam and fire off your next marketing video, here are seven tips to help you increase the quality of your videos so they strengthen your credibility instead of trash of it.

1. Use off-camera mics. If the audio is lousy, the video will not save it. If you have to, invest in a camera with an external microphone port so you can plug in microphones that are powerful enough to pick up each person’s voice clearly. Then make sure you level the volume between voices evenly during post production.

2. Look into the camera! Wandering eyes are taken as a sign that you cannot be trusted. It’s not comfortable to speak looking into a camera, but it is necessary if you want to be credible. Also, boost the height of the camera up to where it’s even with your eye-level or even a little higher, so you’re looking slightly up at the camera. When you look down into a camera, your viewers will feel you’re looking down on them. Not good for rapport or sales.

3. Talk slower. We have a tendency to rush our speech when it’s scripted and being spoken into a camera. Deliberately slow down (a teleprompter can help with this a great deal as you can set the speed at which the copy rolls through). Use a script if necessary, to avoid the umms and uhhhs. But don’t just read the script (it’ll sound stiff and fake). Practice it enough that you can sound real and relaxed.

4. See what’s behind you. Potential customers aren’t going to be impressed by a video taken in your basement with a cracked window, or a worn out couch in the background. If need be, buy a nice neutral-colored background in a medium to light shade. Dark backgrounds are tough to photograph or video against, and should be left to professionals.

5. Look at the lighting. There’s a reason television and photography studios spend so much time and energy on lighting — a well-lit video can make the experience go from ho-hum to holy-wow! While you may not be want to produce your video in a formal studio setting, pay attention to lighting. Especially angles, shade and reflections. Whatever you do, don’t sit directly beneath a light — unless you’re producing a horror video and you’re playing Frankenstein, because that’s what it will make you look like!

6. Sit still. Whether you’re sitting or standing, be still. The amount of shifting, rocking back and forth or moving up and down to adjust your position is not only highly distracting to your viewers, it comes off as highly amateur.

7. Cut, cut, cut. Think about how you can better edit your final product. Be ferocious with what makes it to the final cut. The audience will thank you for not wasting their time or letting the content wander too far off of topic.

You’re videos don’t have to created by a Madison Avenue ad agency to market well for you. But do keep an eye on credibility when you’re creating them. Your viewers will thank you for it, and so will you bank account.

If you’re a small business that sees the opportunity in video marketing, but just doesn’t have the time to do it for yourself, call me about our done-for-you video, social media and publicity packages.